Choosing a computer system (hardware and software) is really hard and complicated process. The available computer hardwares are changing continually in their specifications, and their uses are also growing daily. Therefore, it is important to choose a computer system that can be upgraded easily, and can be compatible with new coming softwares. Manufacturer and supplier should be of some repute providing support and future up-gradation. The initial decision, therefore, is vital.
Sometimes, it is evident that homoeopathic doctors are enthusiastic in their desire to install a computer quickly at their clinics to cope with the competition and attracting new patients. The danger is that hasty and inappropriate decisions are being made. We are sure that this article will help the homoeopathic doctors with this decision making process to have the computer and software at their clinics.
1. YOUR ANALYSIS
Do you need Computer?
Some homoeopathic doctors believe that they will be able to cope with the patients without a computer. If you are sure that you can manage with a complex selection of remedy in homoeopathy, then it’s OK. However, I feel that in coming years we would really feel the need of it.
What do you want a computer to do?
Make a list of the essential or desirable functions/works that you would like your computer to do.
2. STARTING THE SEARCH
Once you have some idea of the work that you require in clinic with computer, then go and see as many computer systems (hardwares and softwares) as possible at an exhibition, conference, or a group discussion by software developers and hardware companies.
Do not get the suppliers to come and see you at this stage. It is too easy for them to woo you with the magic of the technology if you let them in too early.
Look around an exhibition, conference, and feel for what computers can do, and the range of hardwares and softwares available. Try to narrow down the choice to a reasonable number that you would be interested in seeing demonstrated at your clinic or in your local area.
3. WHAT TO ASK THE SALESMAN
In no circumstances you should decide to buy while a salesman or representative is in your clinic, you need time to build your views, and you need time to study about the software and/or hardware company.
Ask the representative to provide details about costs, and the maintenance contract, and further up-gradations in software and hardware in future.
4. REQUIREMENT OF THE DEMONSTRATION
In addition to satisfactory answers to these questions, you must ensure that hardware and software is fully demonstrated. Ask the representative to demonstrate all the functions that you desire.
For example, you should look for followings:
– Can you move from registration to clinical recording to prescribing without having to go through complicated menus, or re-enter patient details?
– Do the screens look complicated and cluttered?
– Is there a long delay when changing from one screen to another?
– Etc., etc.
Do not believe promises about what is just about to be released; if it cannot be demonstrated, assume it does not exist!
The salesman or developer may try to tell you that some of these functions are unnecessary, but all of them may be available, and essential for some particular need.
5. SEEING THE COMPUTER AT WORK
The next step is to see the computer system that interests you being used in your area or by some of your colleague. This is the only way to find out how a computer system performs in real life. Ask the other about the pitfalls and problems. Make sure that you see several computer systems in action, not the one you think will suit you. Be prepared to change your mind.
6. FINAL DECISION
Having researched computers in different clinics, sit back, relax and let your mind wander.
Do you still need a computer?
If so, are you sure that you have found one that fits as many of your criteria as possible?
Have you taken advice on the best way to pay for it?
Have you satisfied yourself that the person/company who is supplying hardware and/or software has a commitment to medical practice in general?
Is the supplier of hardware or software committed to upgrade the systems in future?
If all these answers are encouraging, take your time. You and your clinical practice will never be the same. You have to accept new ideas, you have to be willing to change, and be patient and tolerant. Only when you come to the terms with all these features, you are ready to sign the contract for the future!
Dr. Anil Singhal
Dr. Poonam Singhal